Frequently Asked Questions

If you have questions regarding your Vanilla Gift Card or Vanilla Gift Virtual Account, please read below or call Customer Care.

Vanilla Gift Cards

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General Information & Getting Started
Using Your Card
Security & Fees

Vanilla Gift Virtual Accounts

General Information & Getting Started
Using Your Virtual Account
Security & Fees

For more information regarding your Vanilla Gift Card or Vanilla Gift Virtual Account, please see your Cardholder Agreement.

Contact Us

If you have questions about your Card or need to request a replacement Card, please contact Customer Care.

Select your card type above to find the respective Customer Care contact information. Tip: Your Customer Care number is located on the back of your Card.

Get the Scoop on Vanilla Gift

Copyright © 2020  InComm. All rights reserved.

Vanilla Visa® Gift Cards are issued by TBBK Card Services, Inc., MetaBank®, N.A. or Sutton Bank, pursuant to a license from Visa U.S.A. Inc. MetaBank, N.A. and Sutton Bank, Members FDIC. See the back of your card for issuing bank. Vanilla Discover® Gift Cards are issued by The Bancorp Bank, Member FDIC. Vanilla Mastercard® Gift Cards are issued by The Bancorp Bank, MetaBank, N.A. or Sutton Bank pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Vanilla Bill Payment Prepaid Visa Cards are issued by TBBK Card Services, Inc. pursuant to a license from Visa U.S.A. Inc. Vanilla Bill Payment Prepaid Mastercard is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. Cards may be used in the U.S. and District of Columbia everywhere Visa debit cards, Debit Mastercard or Discover cards are accepted. No cash or ATM access. Terms and conditions apply. See Cardholder Agreement for details. Cards are distributed and serviced by InComm Financial Services, Inc., which is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 912772.

Colorado, Maryland, and Texas customers: View information about addressing complaints regarding our money services business.